kwiksupport.me

This is a tool that can help you set up on-line support for your customer’s computer.

kwiksupport.me is a commercially usable and free online support solution. You would be able to look at the customer Pc screen and advise him as if you were present on site. You will be able to see exactly what is happening at the remote site and will be able to advise corrective actions. To make the two way communication work properly, this tool is able to work through firewalls and proxies. The images are transmitted in compressed mode so that the interactions are not slowed down at all. This makes providing customer support simple. The tool does not require anything to be installed, access is available anytime and anywhere, no purchases of hardware or software are necessary on the part of the client. Customer does not need to have any special skills either.

This tool is able to support routine maintenance tasks like installing drivers or passing accurate codes/passwords. These tasks are simplified through the integrated file and clipboards contents transfer functions. Any data exchanged is encoded of course. You should be able to support any number of customers one on one. The clipboard transfer functions help when trying to set up license codes etc. No typing mistakes need to happen with this process. You are able to provide online support at a very low-cost and your entry barrier to the market is very low. The data exchanges and all file transfers are very secure. You are able to leverage the skills of your customer support representatives easily. You are provided upgrade for the lifetime of the product. This is a very good product.

Online support for newcomers DeLuxe
kwiksupport.me provides the easiest entrance into the world of online support and includes comfort functions. See everything on your customer's PC and lead them through the support session by remote control - just as if you were sitting together.
Regular support tasks such as installing drivers and giving accurate codes or passwords are simplified greatly with the integrated file and clipboard contents transfer function. The data is of course encoded, as with every pcvisit connection.
The pick of the bunch: Provide support easily via the internet, irrespective of time and place. Your customers do not need to buy anything, install anything or have any special knowledge - even if you work behind firewalls or proxies.
Here is an overview of the most important functions:
- See your customer's screen and take remote control or show your own screen
- Provide 1:1 support to any number of customers
- Functions through firewalls and proxy servers
- Send driver and installation files with File Transfer feature
- Prevent typing mistakes with licences codes and passwords with clipboard transference
Benefit for your technical support
- Entrance to time- and cost-saving online support
- Easy and secure sending and receiving of files and clipboard content
- Independence of location and flexibility of technical support
- High data security
- Your financial benefits
- Short payback periods
- Increase in customer satisfaction
- Efficient use of your qualified staff
- Your advantages of purchase
- Buy once, use forever
- No update obligation
- Unconditional 30 day money back guarantee
- No charge for pcvisit connections and server maintenance
- Free service- and technology releases